AJ's Enterprises Int'l Ltd., proprietor of Cape Rocker, guarantees 100% satisfaction and quality in all of its products.

In order to continue our high level off customer satisfaction, we have implemented a return policy.

You may return most any items sold by provided AJ's Enterprises Int'l Ltd., within 5 days of delivery for a full refund if in perfect condition in original container.

We will also pay the return shipping cost only if the return is a result of our error - if it is your fault there is a 30% restock charge and shipping on all returns. Please note that we are unable to exchange items (unless you received it damaged, defective or incorrect item.) If items are damaged in shipment - ALL packages insured contact the shipper immediately.

IN THE EVENT THE FURNITURE DOES NOT FIT INTO THE ROOM OR INTO THE HOUSE, THE DELIVERY SERVICE WILL NOT RETURN THE MERCHANDISE WITHOUT AN AUTHORIZATION FROM THE CAPE ROCKER DIVISION OF AJS.ENTERPRISES INT'L LTD. IN THIS CASE THE CUSTOMER IS RESPONSIBLE FOR THE FREIGHT COST BOTH WAYS AND A 30% RESTOCKING FEE, NO EXCEPTIONS.

Refunds:
Refunds for canceled or returned orders can only be credited back to the same credit card used to make the purchase. In the event that the original credit card is no longer valid, we will mail a check to the billing address from the original order. Please note it may take up to 30 days for the refund to post to your credit card statement.

We cannot accept returns of any items including:
   » Any Special Order Products.
   » Any item that is returned more than 10 days after delivery.
   » Any item that is not in its original condition, original container, damaged or is       missing parts.
   » Any item with torn or stained fabric.
   » Any customized chairs are NON-REFUNDABLE - NO EXCEPTIONS!
   » Returning a gift? If the item you're returning was a gift and was not designated as a gift when purchased or if it was not shipped directly to you by AJ's Enterprises Int'l Ltd., the refund will be issued to the gift giver directly.

Transit Time:
On average, most large items take 2 to 5 days in transit from the time it ships, not from the time its ordered. Most deliveries are made Monday thru Saturday. We cannot give out exact delivery dates, we only can tell you when and where your order has been shipped. The delivery service will contact you to give you your exact delivery date and time.

Please note that orders that are refused for no reason without prior notice or canceled after the product is in transit, the customer will incurr both freight charges to the customers home and the return freight charges back to the warehouse.

Canceling Orders:
If you must cancel your order you can do so within 24 hours of purchase without penalty, and orders canceled after that will incur a 15% cancellation fee. Once the order ships it cannot be canceled, but it can be returned. (see return policy above)

Disclaimer:
All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions are provided by the manufacturer and we are not responsible for errors in descriptions of finishes, colors, sizes, weights fabrics and materials used to manufacture.